Resellers

At Resellers, we are committed to creating a safe, transparent, and fair shopping experience for all buyers. This Buyer Protection Policy explains your rights, our responsibilities, and how issues are handled when purchasing products on our platform.

By placing an order on Resellers, you agree to this Buyer Protection Policy.

1. Buyer Protection Period (14 Days)

All eligible purchases on Resellers are protected for 14 days from the date of delivery.

During this period, buyers may request:

• A return

• A replacement

• A refund
  subject to the terms outlined below.

2. What Is Covered Under Buyer Protection

Buyer Protection applies when an item meets one or more of the following conditions:

✔ Item is not as described
✔ Item is defective or faulty upon arrival
✔ Incorrect item was delivered
✔ Item is missing essential components
✔ Item fails to function as advertised (excluding normal wear on pre-owned items)

3. What Is NOT Covered

Buyer Protection does not apply to:

✘ Change of mind (unless explicitly allowed by the seller or required by law)
✘ Damage caused after delivery due to misuse, negligence, or improper handling
✘ Normal wear and tear on pre-owned / refurbished items clearly disclosed
✘ Hygiene-sensitive items (e.g. wigs, hair products, cosmetics) once opened or used, unless defective
✘ Digital products that have been accessed, downloaded, or activated
✘ Items returned without original accessories, packaging, or documentation (where applicable)

4. Condition of Returned Items

Returned items must:

• Be in the same condition as received

• Include original packaging, accessories, and serial numbers (where applicable)

• Show no signs of tampering, alteration, or misuse

Resellers reserves the right to reject returns that do not meet these conditions.

5. Pre-Order Purchases (Important)

Pre-order items are products that are not yet in stock and are purchased in advance.

Pre-Order Terms:

• Estimated delivery dates are not guaranteed

• Delays may occur due to suppliers, shipping, customs, or unforeseen circumstances

• Buyers will be kept informed of material delays

Pre-Order Cancellations:

• Pre-orders may be cancelled before the item is dispatched

• Once the item has been shipped, standard return rules apply

Pre-Order Refunds:

• If Resellers or the seller cannot fulfill a pre-order, a full refund will be issued

• Refunds for pre-orders are processed only after confirmation of non-fulfillment

Auctions, Return & Refund,Marketplace, Shipping, Etc

• Certain purchases are governed by additional policies:

  • Approved returns and refunds are handled in accordance with the Return, Swap & Refund Policy
  • Refunds may be issued to the buyer’s Resellers Wallet or original payment method where applicable

  • Auction purchases → Auction Policy

  • Third-party seller items → Marketplace Policy

  • Shipping matters → Shipping & Delivery Policy

  Buyer Protection applies only where those policies allow it

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Dispute Resolution

If a buyer and seller cannot resolve an issue:

1. Either party may escalate the matter to Resellers

2. Both sides must submit clear evidence, including:

   • Photos or videos

   • Order details

   • Communication records

3. Resellers will review all evidence objectively

Final Decision:

Resellers' decision is final and binding, based on:

• Platform policies

• Seller disclosures

• Evidence provided

• Applicable consumer protection laws

Abuse & Fraud Prevention

Resellers reserves the right to:

• Reject suspicious claims

• Suspend accounts for abuse of Buyer Protection

• Take action against fraudulent activity

False claims may result in loss of protection privileges.

Legal Compliance

This policy complies with:

• South African Consumer Protection Act (CPA)

• POPIA data protection standards

Nothing in this policy limits statutory consumer rights where applicable.

Policy Updates

Resellers may update this policy from time to time.
Changes will be posted on the website and apply to future transactions.