Privacy Policy

Our Privacy policy was last updated on 13 July 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Resellers (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, mobile application, and related services.

1. Who We Are

Resellers operates as a commission-based online marketplace and auction platform.

• Independent sellers list and sell products
• Buyers purchase directly from sellers
• Resellers earns revenue primarily through platform commissions
• In some cases, Resellers may also sell its own products, which will be clearly identified

This Privacy Policy applies to all users, including buyers, sellers, affiliates, and visitors.

2. Information We Collect

We collect only the information necessary to operate a secure and functional marketplace and mobile application.

2.1 Information You Provide

This may include:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Account login credentials
• Seller verification information (where applicable)
• Payment-related information (processed via third parties)
• Communication with customer support
• Affiliate or referral information

2.2 Transaction & Usage Data

We may automatically collect:

• Orders, bids, and auction activity
• Wallet balances and transaction history
• Commission records, refunds, and chargebacks
• Device information, browser type, IP address
• App usage data and log information
• Cookies, session data, and similar technologies

3. Why We Collect Your Information

We use your information to:

• Create and manage user accounts
• Facilitate marketplace and auction transactions
• Process payments, payouts, refunds, and wallets
• Provide buyer protection and order fulfillment
• Review, approve, and manage seller accounts
• Detect fraud, abuse, or prohibited activity
• Provide customer and seller support
• Communicate important service updates and notices
• Comply with legal and regulatory obligations

4. Marketplace & Seller Data Sharing

To enable transactions:

• Buyer information is shared with sellers only as required to fulfill orders
• Seller information (such as store name and ratings) may be publicly displayed
• Resellers does not sell personal data to third parties

Affiliate partners receive aggregated referral data only, not buyer personal details.

5. Payments & Financial Information

• Payments are processed through third-party payment providers
• Resellers does not store full card or banking details
• Wallet balances and transaction records are stored securely for platform functionality
• Certain payment methods (e.g. digital COD or bank transfer) may involve delayed confirmation

Third-party payment providers process data under their own privacy policies.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain login sessions
• Track referrals and affiliate activity
• Improve platform performance
• Analyze usage and prevent abuse

You may disable cookies via your browser or device settings, but some features may not function properly.

7. Legal Basis for Processing (POPIA)

We process personal information based on:

• User consent
• Contractual necessity (to provide services)
• Legal obligations
• Legitimate business interests, including fraud prevention and platform security

8. Data Retention

We retain personal data only for as long as necessary to:

• Operate the platform
• Comply with legal, tax, and financial obligations
• Resolve disputes and enforce policies

Certain records (such as transaction history) may be retained after account closure where legally required.

9. Data Security

We take reasonable measures to protect personal information, including:

• Secure servers and access controls
• Encryption of data in transit
• Monitoring for unauthorized access

While we take appropriate precautions, no system is completely secure.

10. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Withdraw consent for certain processing
• Lodge a complaint with the Information Regulator (South Africa)

Requests can be made through our official support channels.

11. Seller, Affiliate & Policy Enforcement

Personal information may be used to:

• Enforce Seller Policy, Affiliate Policy, Auction Policy, and Buyer Protection
• Investigate disputes, fraud, or policy violations
• Suspend or terminate accounts where necessary

This processing is essential to protect platform integrity.

12. When We Sell Our Own Products

When Resellers sells products directly:

• We act as the seller
• Buyer information is used solely to fulfill orders and provide support
• The same privacy protections apply

13. Third-Party Services

We may use third-party service providers for:

• Payments
• Hosting and cloud infrastructure
• Analytics
• Email or SMS notifications

These providers receive only the data necessary to perform their services and are required to protect it.

14. Children’s Privacy

Resellers is not intended for users under the age of 18.

We do not knowingly collect personal information from children.

15. Policy Updates

We may update this Privacy Policy from time to time.

Changes will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.

16. Contact Us

For privacy-related questions or data requests, please contact us via the official Resellers support channels available on our website.