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Help Centre
Help Centre
Welcome to Resellers Help Centre — Find quick answers or explore our guides to make the most of our platform.
How can we help you today?
FAQ
Find answers to commonly asked questions about buying, selling, payments, and more.
Browse FAQs →Programs & Guides
Learn about our programs, guides for buyers and sellers, and platform best practices.
Explore Guides →Contact / Support
Get in touch with our support team for personalized assistance with your issue.
Contact Support →Frequently Asked Questions
Quick answers to the most common questions we receive.
How do I place an order?
Browse products, add to cart, and checkout using your preferred payment method. You'll receive order confirmation via email.
What payment methods are accepted?
We accept Digital COD, direct bank transfers, card payments via Yoco, and EFT. All payments go directly to Resellers.
How long does delivery take?
Delivery times vary by seller location. Most orders are delivered within 3-7 business days after payment confirmation.
Can I return an item?
Returns depend on seller policy. All items come with Buyer Protection. Contact support within 7 days of delivery.
How do I become a seller?
Create an account, complete verification, and you can start listing products. Commission applies per sale.
Is my payment secure?
Yes. All payments go directly to Resellers. Never pay drivers or sellers directly. This ensures Buyer Protection.
Need more detailed answers? Visit our Full FAQ Archive
Programs & Guides
Learn about our programs and access helpful guides to make the most of your Resellers experience.
Auction Program
Learn how our auctions work, sourcing process, inspection, bidding rules, and delivery.
Auction GuideSeller Program
Learn how to list products, manage orders, and grow your business on Resellers.
Seller GuideBuyer Protection
Understand your protection when purchasing through Resellers official channels.
Protection PolicyContact & Support
Need personalized help? Reach out to our support team through any of these channels.
Support Hours: Monday - Friday: 8:00 AM - 6:00 PM | Saturday: 9:00 AM - 2:00 PM | Sunday: Closed
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you.
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