SELLER POLICY & MARKETPLACE RULES

Last updated: [16 July 2025]

This Seller Policy governs all users (“Sellers”) who list or sell items on Resellers, whether as businesses or individual users.

By registering as a seller, listing an item, or using seller features on Resellers (website, Android app, and future iOS app), you agree to comply with this policy in full.

1. PLATFORM ROLE & BUSINESS MODEL

Resellers operates as a commission-based online marketplace.

• Resellers does not own, stock, or sell most items listed by third-party sellers

• Sellers list and sell their own items directly to buyers

• Resellers provides:

• The digital platform
• Payment processing
• Marketing and traffic
• Buyer protection systems
• Dispute handling

Resellers earns revenue primarily from platform commission.

Sellers receive their earnings minus applicable commission and fees.

Sellers are independent users, not employees, partners, agents, or distributors of Resellers.

2. LEGAL AGREEMENT

This Seller Policy forms part of the legal agreement defining the relationship between:

• Resellers (the platform)

• Sellers

• Buyers

This policy defines:

• Seller responsibilities

• Commission structure

• Payout timing

• Refund deductions

• Warranty responsibility

• Dispute handling

• Account suspension rules

• Termination rights

• Platform limitations

3. SELLER TYPES (IMPORTANT)

Resellers supports two types of sellers:

a) Business Sellers

Registered businesses or professional sellers operating regularly.

b) Individual / Casual Sellers

Private individuals listing personal or occasional items.

Both seller types must:

• Follow all marketplace rules

• Comply with South African laws and product regulations

• Accept this policy before listing items.

4. SELLER ELIGIBILITY & VERIFICATION

To sell on Resellers, sellers must:

• Be 18 years or older

• Provide accurate personal or business information

• Provide valid contact details

• Provide valid bank details for payouts

• Complete their seller profile fully

Resellers may:

• Verify seller identity

• Request documents at any time

• Limit, approve, suspend, or reject seller accounts.

False or misleading information may result in immediate suspension without payout.

5. PRODUCT LISTING RULES

All listings must:

• Be legal under South African law

• Accurately describe the item condition and functionality

• Clearly state whether the item is:

• New
• Used
• Refurbished
• Pre-owned

Products may be pre-owned but must remain authentic and lawful.

Please only list products that are ready to ship.

Sellers may list up to 5 products, and each product may include multiple images.

Listings must:

• Use real photos of the product

• Be placed in the correct category

• Not mislead buyers.

Prohibited listings include:

• Counterfeit items

• Replica products

• Stolen goods

• Illegal items

• Misleading descriptions

• Pre-orders or future stock

• Auction-style listings

All items must be physically in stock and owned by the seller at the time of listing.

Resellers reserves the right to edit, hide, reject, or remove listings at any time.

6. AUTHENTICITY & COUNTERFEIT PRODUCTS POLICY ⚠️

Resellers maintains strict rules to protect buyers and sellers from counterfeit products.

Seller Responsibility

All sellers are solely responsible for the authenticity and legality of products they list.

Counterfeit, replica, imitation, or unauthorized products are strictly prohibited.

Terms such as:

• Replica

• UA

• AAA

• 1:1

• Inspired

are not permitted.

Products may be pre-owned but must remain authentic and original.

Proof of Authenticity

Resellers may request proof of authenticity at any time, especially for:

• New sellers

• High-risk categories

• High-value items

• Flagged listings

Acceptable proof may include:

• Original product photos

• Packaging with serial numbers

• Proof of purchase or invoice

• Product identifiers (IMEI, serial number)

Platform Role

Resellers does not authenticate products.

Authenticity claims rely on seller declarations and documentation.

Enforcement

If counterfeit products are detected:

• Listings may be removed immediately

• Orders may be cancelled

• Buyers refunded

• Seller funds withheld

• Accounts suspended or permanently banned

Buyer Reports

Buyers may report suspected counterfeit items.

Sellers must cooperate fully with investigations.

Failure to respond may result in listing removal or account suspension.

7. HIGH-RISK CATEGORY RULES

Certain categories carry higher counterfeit risk.

High-risk categories include:

• Sneakers & branded footwear

• Smartphones (Apple, Samsung, etc.)

• Branded clothing

• Luxury items

Additional requirements:

• Upload original photos only

• Show multiple angles

• Show serial numbers or tags

• Show packaging where available

Resellers may:

• Delay listing approval

• Request verification

• Remove listings that do not meet authenticity standards.

8. DAILY ESSENTIALS LOCATION RULES

Daily Essentials products are location-restricted.

Sellers must choose whether the item is available:

• In one province, or

• Nationwide

Sellers cannot select both options simultaneously.

If a seller fulfills an order outside the selected province, penalties or order cancellation may apply.

9. STOCK AVAILABILITY & DELIVERY POLICY

All products must be in stock and ready for dispatch at the time of listing.

Sellers must set delivery estimation of:

5–7 business days for in-stock items.

Listings exceeding 7 business days delivery are considered pre-orders and are not permitted unless explicitly authorized by Resellers.

Resellers may request proof of stock at any time, especially from new or high-risk sellers.

10. SHIPPING & FULFILLMENT

Sellers are responsible for arranging delivery.

Resellers may facilitate delivery through its driver network or verify third-party courier proof before releasing funds.

Every product must include a shipping method.

Allowed shipping types:

• Free shipping

• Flat rate shipping

• Product-wise shipping cost

Use of external couriers is permitted only if:

• A valid tracking number is uploaded within 48 hours

• The courier is a recognized traceable service.

Failure to provide tracking or repeated delays may lead to:

• Order cancellation

• Seller penalties

• Account suspension

11. PAYMENTS & PLATFORM SAFETY

All payments must be processed through Resellers approved payment gateways.

Strictly prohibited:

• Cash payments

• Direct EFT requests

• WhatsApp payment instructions

• Any attempt to bypass platform payments

Violation may result in:

• Immediate suspension

• Held funds

• Permanent termination

12. COMMISSION, FEES & AFFILIATES

Resellers operates on a commission-based model.

• Commission rates are category-based

• Commission rates are displayed on the seller category page

• Fees are deducted automatically before payout

• Fees apply to all completed sales

Affiliate commissions are paid only from Resellers commission and never reduce seller earnings.

Seller package fees, if applicable, are clearly displayed on the seller package purchase page before activation.

Package renewals and durations may be adjusted as the platform evolves.

13. PAYOUTS & WALLET SYSTEM

Seller earnings are credited to the Seller Wallet.

Payout rules:

• Funds released after delivery confirmation

• 14-day dispute window applies

• Funds may be temporarily held during this period

Important rule:

Each order is settled independently.

New orders do not delay existing payouts.

Resellers may hold payouts due to:

• Open disputes

• Chargebacks

• Fraud risk

• Policy violations

14. RETURNS, REFUNDS & BUYER PROTECTION

Refunds may occur due to:

• Faulty items

• Non-delivery

• Misrepresentation

• Incorrect listings

• Items listed as in stock but unavailable

Refunds may be:

• Deducted from seller wallet

• Offset against future earnings

Platform decisions are final and binding.

15. SELLER PERFORMANCE & VISIBILITY

Resellers monitors:

• Order completion rate

• Shipping delays

• Disputes

• Buyer feedback

• Listing compliance

Poor performance may result in:

• Reduced visibility

• Seller restrictions

• Account suspension

16. MARKETING & FEATURED LISTINGS

By listing products, sellers agree that items may appear in:

• Email campaigns

• App banners

• WhatsApp promotions

• Social media advertising

Featured placement is at Resellers discretion.

17. SELLER CONDUCT

Sellers may NOT:

• Circumvent platform fees

• Manipulate transactions

• Create fake orders

• Abuse affiliate systems

• Harass buyers

• Accept off-platform payments

Sellers may list only in-stock items.

Sellers may not accept payment for items they do not possess.

Preorders and auctions are restricted to Resellers only.

Resellers controls order processing and dispute resolution.

18. ACCOUNT SUSPENSION & TERMINATION

Resellers may suspend or terminate seller accounts:

• With or without notice

• For policy violations

• For fraud or legal reasons

Funds linked to violations may be:

• Withheld

• Reversed

• Permanently forfeited

19. TAXES & LEGAL RESPONSIBILITY

Sellers are solely responsible for:

• Taxes

• Product legality

• Compliance with South African laws

• Business licensing obligations

Resellers does not provide tax or legal advice.

20. POLICY UPDATES

Resellers may update:

• Seller policies

• Commission structure

• Marketplace rules

Continued use of the platform constitutes acceptance of updates.

21. FINAL AUTHORITY

Resellers decisions are final.

These rules exist to:

• Protect buyers

• Maintain marketplace fairness

• Ensure platform safety.

SELLER ACKNOWLEDGEMENT

By creating a seller account or listing a product you confirm that you:

• Have read this Seller Policy

• Understand the marketplace rules

• Agree to comply with them fully

• Accept enforcement actions for violations.